All you have to do is place an order, make payment and email your presentation content. The Designers at Label 59, then create a presentation for you and send it to you for review and approval. Upon approval you receive an unbranded version of the presentation for commercial use on your own server or to use it offline.
Frequently Asked Questions
What kind of service do you offer?
We design presentations created with Label 59.
What type of presentations are these?
These are professional looking presentations, with slides that have interactive markers and these markers reveal information on mouse over. These presentations are interactive and present information on user action. Even a single slide created in these presentations can display more than the entire presentation created in the other tools.
In which formats do you create these presentations?
These presentations are created in Flash & HTML5. The HTML5 Version is currently in beta.
What is the difference between the 2 presentation versions - Flash & HTML5?
Both these versions are identical twins and there is no difference as to the looks and user experience. The only difference lies in the compatibility of the version with your device.
What browsers & devices do you support?
The Flash Version runs on all devices which have Flash Player 13 or higher installed - a free plugin from adobe.com. HTML5 Version runs on all devices that have an HTML5 Compatible Browser and also on devices that do not support Flash like all iOS devices (iPod, iPhone and iPad). HTML5 supported browsers include Chrome, Firefox 4+, Opera, Safari 5.1.1+, Internet Explorer 9+.
ORDER & PAYMENT
How do I start?
Use the Order Form to place your order. On placing the order, you are taken to PayPal to make the payment. On payment confirmation, you receive an email with your Order Number and instructions on how to send the presentation content.
When do I have to make the payment?
We work with upfront payment. You need to pay the total cost together while placing the order. Unpaid orders are not taken into process.
What type of payments do you accept?
All payments have to be made via Paypal.
What if I am not satisfied with your service?
If you are not satisfied by our service, you can request for a full refund. This offer is valid only for presentations which are not yet finalized. No refund is available for presentations which have been made available for download.
Do you have a Money Back Policy?
Yes, we have a Money Back Policy. If your order cannot be completed or you are not satisfied with the result you may ask for a full refund. This offer is valid only for presentations which are not yet finalized. No refund is available for presentations which have been made available for download.
Privacy is guaranteed. All information shared with us remains confidential. We respect your business.
How will I send content for my presentation?
After you have placed the order and your payment has been confirmed, you receive details instructions regarding how to send content. We prefer you send your data via email. You can also upload the content to your web server or Drop Box Account and send us the link for the same.
What is the turnaround time?
After receiving the presentation content, the turnaround time is 1 - 2 business days (Monday - Friday) without the edits and revisions time. If our current workload is optimum, the turnaround time in that case can be within 24 hours of placing the order and payment confirmation.
What hours do you work?
Label 59 Design Team works from Monday to Friday, from 5:30 am to 2:30 pm Greenwich Mean Time (GMT). We quote time lines in business days, so please be aware that we don't work on weekends.
Will your name or branding appear on my presentation?
Absolutely not, your final presentation is completely branding free.
Will you use my presentation in your portfolio?
No, unless you give us permission to display your presentation on Label 59‘s website.
How can I contact you?
After placing the order and payment confirmation, all further correspondence is done over email. To improve this communication process, always mention your order number in the subject line.
FEEDBACK & REVISIONS
How do you send the presentation for my feedback & approval?
You receive an email containing a direct link to the presentation, for your feedback & approval. This link contains Label 59 branding. After you approve all the revisions & finalize the presentation, you can download the presentation. This final presentation is completely branding free.
How much time do I have to approve and finalize the draft presentation?
You have 1 week (5 business days) to approve and finalize the draft presentation. If due to unavoidable reasons you need more time, send us an email immediately when you receive the presentation for review.
How many revisions are possible?
Unlimited revisions are possible till the presentation is finalized. Revisions are typically minor changes like text & color change etc. However, once the presentation has been made ready for download, no more revisions will be possible. In this case, you will have to place a fresh order for any further revision.
How are revisions charged?
Revisions during the finalization process are not charged. Once the presentation has been made ready for download, revisions will be charged like a new presentation at the rates prevailing at the time of such revision.
Do you provide any support for bugs in the presentation?
Yes, we provide full support for bugs in the presentation. However, in certain cases, the browser compatibility issues may not be possible to fix.
DELIVERY & USAGE
How do you deliver the presentation?
We send you an email with the download link for each individual presentation. The download link remains active on our server, so you can download the presentation again, by visiting the link. You can always get in touch with us with your Order Number in case of any issues.
In what formats do I receive the presentation files?
Can I run these presentations offline?
Can I run these presentations on my own web server?
What are the server requirements for these presentations?
How do I tell you where to apply markers on my presentation?
Simply take a printout of the photo. Then manually highlight the areas, with a pen or pencil, where you need the markers to be placed. When you are done, send us the scanned copy.
What is the maximum number of slides that 1 presentation can have?
A single presentation can have a maximum of 5 slides.
What all options do I have?
Label 59 Presentations can contain information in the form of Text, Photo or Video (YouTube) or a combination of Text and Photo or Text and Video. You can also have Custom Markers, Background Music and Marker Rollover and Click Sounds to enhance your presentation.
Can my presentations contain a video?
Yes, your presentations can contain video. Currently only YouTube videos are supported. Simply send us the link (Web URL) to your YouTube video.
What are the minimum and maximum supported presentation dimensions?
The minimum presentation dimension can be 400 pixels by 300 pixels (W x H) and the maximum 1600 pixels by 900 pixels (W x H).
What all image formats are supported?
Supported image formats include .JPG, .GIF & .PNG (including transparent png’s)
Can my presentation contain background music?
Yes, your presentation can contain background music. Simple, send us the background music file in MP3 format.
Can I download a Sample Presentation?
Yes, you can download a Sample Presentation here (.ZIP Format). After downloading, extract the ZIP folder and double click the file ‘index.html’ (to view the Flash Version) or ‘html5.html’ (to view the HTML5 Version). You can also go through the EmbedCode.txt file to read instructions regarding the embed code.